Policies

Guarantees and Refunds

OLYMPUS DIGITAL CAMERAWe encourage you to purchase and approve a proof print before you place a large order. We will guarantee your satisfaction with the reference print and work with you until we get it right or refund the purchase price.

If you do not purchase proofing services, we will print your image as you have delivered it to us. If we feel, in our best judgment, your digital image file needs basic color balance, tonal range, and/or contrast adjustments, we will contact you by email for permission to proceed. This may add to the turnaround time for your job, which we will estimate for you.

You may return any unmatted print or unstretched canvas for a 75% refund of the purchase price if it is at all unsatisfactory. Returns must be made at your expense and within 30 days of receipt of your order.

Shipping

We charge a flat fee of $9.00 US for shipping. We will ship via USPS Priority Mail for domestic shipping, which delivers within three business days for most US and Canadian locations. You will receive USPS shipment tracking information by email when your order has shipped. Prints protected with archival tissue paper, rolled, and shipped in rigid tubes supplied by USPS.

You may also elect to pick up your order at our workshop in Park City, Utah. There is no shipping charge for local pickup orders. Our hours are variable, so please contact us prior to your arrival to get directions and arrange a time to pick up your order.

Privacy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information


We collect personally identifiable information, like names, postal addresses, email addresses, phone numbers, etc., when voluntarily submitted by our visitors. The information you provide is used only to fulfill your specific requests unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology


The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties necessary to complete your order, such as payments services.

Distribution of Information


We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. Your personally identifiable information is kept secure. Only authorized employees have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Payment Information

Credit card, PayPal or other financial information is not collected by us and does not reside on our website, but is collected and secured by Stripe, an established and reputable offsite third-party payment service, during the checkout process. We endeavor to use only the most experienced and trusted payment services who are fully compliant with PCI, the payment card industry security standard. These services offer security information on their sites and we recommend you review it when you check out.

Contact Information


Please use out contact form if you have any questions, concerns, or comments about our policies.