FAQ

What is a giclée print?

Giclée prints date to a couple of decades ago — the early days of digital publishing — when inkjet printing reached a level of sophistication that it began to replace more complex and expensive digital printing techniques such as offset lithography, dye sublimation and Cibachrome®. The key technologies enabling this included advanced pigment ink formulations, high-density electronic piezo print heads, and micro-size ink droplets.

At the same time, high-quality archival art papers and canvases used by painters and printmakers were adapted to use by the new printers.

When this technology was new and exotic, used by just a few artists, the French word giclée, which means something like “spurt,” was first applied to it to imply exclusivity. Today, these technologies have become available even in small, consumer printers, and the word giclée is applied to large, high-resolution, high-accuracy inkjet printing on archival materials.

What equipment do you use for your giclée prints?

Image converted using ifftoanyAll our giclée prints are made on the new Epson SureColor P8000 printer using the latest Ultrachrome HDX 9-color archival pigment inks. The P8000 prints to 44 inches wide on roll stock up to 100 feet long. It was introduced in late 2015 and is the state-of the art in giclée printing.

We use Datacolor’s Spyder 5 calibration system, and ASUS IPS high-end color monitors to ensure we meet uniform color standards. A key criterion for our standard print media selections is the availability of manufacturer’s ICC profiles for media and printer matching. We understand color calibration methodology and use it with every print.

Can you send me a proof before I place my order?

We offer proofs, and highly recommend them and thus keep the pricing as low as possible, and the turnaround as short as possible. Proofs can be smaller than the final prints since we use the same materials and methods no matter what size the final print is. After you approve a proof, we guarantee we will match it exactly in the final print, or there is no charge. If you order three or more identical copies of the same image, we will include one proof cycle at no charge.

Can I get a refund if I’m not completely satisfied?

As previously noted, we encourage you to purchase a proof when you place an order. If we can’t get it right and you are unsatisfied with an unmounted or unstretched proofed order within 30 days, we will refund the entire purchase. We will guarantee your satisfaction with the reference print and work with you until we get it right or refund the purchase price. For any non-proofed order we offer a 75% refund of the purchase price when you return an order that has dissatisfied you in any way. Returns must be made at your own shipping expense and within 30 days of receipt of your order.

Is my personal and payment information secure?

Credit card, PayPal or other personal and financial information is not collected by us and does not reside on our website, but is collected and secured by Stripe, an established and reputable offsite third-party payment service, during the checkout process. We endeavor to use only the most experienced and trusted payment services who are fully compliant with PCI, the payment card industry security standard. These services offer security information on their sites and we recommend you review it when you check out.

Will you process my image before printing?

If you are supplying your own digital images, don’t have a color calibrated monitor, or are unsure of your processing workflow and simply want an experienced third party to have a go, we can do basic processing on your images for you. Indicate this in your instruction email. If you are a photographer, you can submit your cropped, unprocessed TIFF or JPEG images, and we will use our best judgment to adjust white balance, tonal range, color balance and contrast to produce the most effective print of your work. If you need more complicated graphic work, such as background replacement and layer compositing, we can refer you to dependable and affordable sources.

slider1If you are an artist submitting your own digital images, you can help us by taking two photos of your artwork and include a plain white piece of office paper in one of the shots. We will use that as a reference point for setting the white balance and white density. We will then use our best judgment to adjust the tonal range and contrast in your image for optimal reproduction. Processing someone else’s photographs inevitably involves making judgment calls, so it would be prudent to order a proof before placing a large order.

How should I prepare my image if I want you to print it as is?

If you are a photographer or artist with a good understanding of image resolution and color management, you can prepare your own images and have us print them as is. State that in your email to us. We will not crop or otherwise adjust your images.

We love an image that is sent as a 16-bit TIFF file in the ProPhoto RGB or Adobe RGB color space, at 300 dpi resolution, and sized to the desired print size — but images with other file specs can often be printed perfectly well. Uncompressed (high quality on your software settings) JPEG files, sRGB color space, 200 dpi resolution, and smaller dimension files can be printed very successfully in most circumstances.

If your print is large, sizing the image to actual print size can make the file very large and slow to transmit electronically. If this is the case and you would like Further To Fly to upsize it for you, feel free to specify this. We use the industry’s best upsizing algorithms and ensure you will be pleased with the results.

If you have a high-end graphics monitor that faithfully displays the ProPhoto RGB or Adobe RGB color gamut, you can save your processed image in that color space as a JPEG at maximum quality, uncompressed. Check for color banding effects in image areas that have subtle color gradients.

Do I need a color-calibrated monitor to use your service?

If color accuracy is important in your print, it is essential that you view and adjust your image on a monitor that has been calibrated. If you do not have a calibrated monitor, you really have no way to accurately communicate the color information in your image to your printer. One alternative is to find a photo enthusiast or graphics professional with a calibrated monitor and view your file on that monitor to assure yourself the color is what you want. Another alternative is to order a proof before final printing. If small variations in color are acceptable to you, we can still get very good results if you save your jpeg image at maximum quality in that color space. As always, if we view your submitted image and see colors that are unusual or questionable, we will contact you before printing.

What happens if you see a problem in my image?

Be assured that we actually look carefully at each image we print, before we print it, regardless of your image preparation, proof and service level. If we see something unusual and question whether it is what you intended, we will contact you about it before we print. Be aware that this can add to turnaround time.